Terms of Use

These Terms define the rights, obligations, responsibilities, and other necessary matters between the Company and Users in connection with the provision and use of the Service.

The terms used in these Terms have the meanings set forth below. Any term not defined herein shall follow applicable laws, individual service guidelines, and general practices.

User: A person who accesses the Service and, by providing the personal information requested by the Company, can continue using the Service.

Affiliate Partner Hospitals and Clinics ("Affiliates"): Medical institutions and related entities that receive a separate system from the Company to register and manage hospital and medical staff information and active medical procedures for Users.

Payment Event: Any procedural service offered by Affiliates to Users through the Service as goods and/or services.

Payment (Online Settlement): The use or purchase of Payment Events or products provided by Affiliates via the Service's purchasing functions.

Voucher: A right of use issued upon purchasing Payment Events or products within the Service.

Points: Virtual data quantified and granted by the Company to provide benefits or convenience for Service use; Points may be used to purchase treatment rights, products, etc., within the Service and are issued/used under the Company's operating policies.

Post: Code (including URLs), text, audio, sound, video (including moving images), images (including photos), files, and other content a User posts or registers within the Service.

Authentication Means: Methods permitted by the Company to access the Service and verify identity, including one-time passwords (OTP), mobile phone/email verification, social login, device-based authentication, passwords, and similar methods.

Operating Policy: Detailed policies established and announced by the Company for the safe and fair operation of the Service.

The Company shall post these Terms within the Service or on a linked screen so that Users can easily view them.

The Company may amend these Terms to the extent permitted under applicable laws, including the Act on the Regulation of Terms and Conditions and the Act on Promotion of Information and Communications Network Utilization and Information Protection.

When amending these Terms, the Company shall specify the effective date and reasons and announce the revised Terms from seven (7) days prior to the effective date until the day before it takes effect. If the amendment is disadvantageous to Users, the Company will clearly notify Users by electronic means (e.g., email, electronic messages, or consent prompts at login) at least thirty (30) days before the effective date. The Company is not responsible for any loss incurred by a User's failure to receive or review such notice.

If a User continues to use the Service after the amended Terms take effect, the User is deemed to have agreed to the revised Terms. Users who do not agree may discontinue use and request deletion of authentication data.

Matters not specified in these Terms or their interpretation shall be governed by applicable laws and general commercial practices.

The Company may establish separate terms or operating policies ("Service-Specific Guidelines") for particular items. In case of any conflict between these Terms and Service-Specific Guidelines, the latter shall prevail.

Any matters not specified in these Terms or Service-Specific Guidelines shall be governed by the Telecommunications Business Act, Framework Act on Electronic Transactions, Information and Communications Network Act, Act on Consumer Protection in Electronic Commerce, Personal Information Protection Act, and other applicable laws and general practices.

Service use begins when the User agrees to these Terms and completes identity verification using the Authentication Means designated by the Company. No separate membership registration is required; access is granted upon successful authentication.

Depending on the Service type and required security level, the Company may require additional identity checks (e.g., real-name or ID verification).

The Company may defer approval of authentication if there is a lack of available facilities or technical/operational issues, and will approve without undue delay once resolved.

If a User provides false information, misappropriates a third party's information, or engages in other fraudulent use, the Company may refuse authentication or subsequently restrict Service use.

Users may request deletion of authentication data or termination of use at any time through in-Service features or customer support; absent special circumstances, the Company will process such requests without undue delay.

The Company may restrict, suspend, or delete authentication data after notice if:

• The User violates laws or these Terms;
• The User infringes the rights, honor, credit, or other legitimate interests of others; or
• The User repeatedly fails to comply with Service guidelines.

Losses arising from termination or restriction due to the User's fault are borne by the User; absent willful misconduct or gross negligence, the Company bears no liability.

Users are responsible for safeguarding their Authentication Means (including passwords). The Company is not liable for damages arising from poor management or unauthorized third-party use.

The Company may restrict identifiers (e.g., display names or custom IDs) that risk personal information leakage, conflict with operating directions, are antisocial or contrary to public morals, or may be confused with the Company or its operators.

If a User becomes aware of theft or unauthorized use of Authentication Means, the User must immediately notify the Company and follow the Company's instructions. Failure to do so may result in disadvantages for which the User is responsible.

Users must comply with applicable laws, these Terms, the Company's policies, and notices, and must not interfere with the Company's operations.

Users must not engage in the following:

• Registering or changing information with false details;
• Unauthorized alteration of information posted by the Company;
• Transmitting or posting information (e.g., programs) not designated by the Company;
• Infringing the intellectual property rights of the Company or third parties;
• Damaging the reputation of or obstructing the business of the Company or third parties;
• Failing to fulfill monetary obligations (e.g., treatment voucher fees);
• Requesting/receiving refunds after obtaining services from an Affiliate;
• Unjustly requesting refunds from the Company for unused vouchers after receiving services at an Affiliate;
• Manipulating the place of use of vouchers for reuse at Affiliates or similar businesses;
• Frequent cancellations/accumulations that hinder other Users or Affiliates;
• Abnormal payments such as reselling vouchers under the guise of purchases;
• Using the Service to purchase for resale without genuine intent to buy;
• Purchasing vouchers using another person's card/account/mobile, etc.;
• Posting obscene or violent messages/images/sounds or content contrary to public order or morals;
• Using abusive, violent, or sexually harassing expressions in customer support;
• Transferring or lending Authentication Means to third parties;
• Unjustly interfering with the Company's operations;
• Reverse engineering, decompiling, disassembling, or similar processing of the Service;
• Overloading servers via automatic connection programs or other abnormal methods;
• Any other acts that violate applicable laws.

Commercial activities using the Service without the Company's prior approval (including hacking, profit-making through advertising, commercial activity via adult sites, and illegal distribution of commercial software) are prohibited; the User must compensate the Company for resulting damages.

Users must promptly update their information upon any change; inconsistencies or outdated information may lead to restriction or suspension.

The Company shall not engage in acts prohibited by law or contrary to public morals and shall endeavor to provide the Service continuously and stably.

The Company shall establish and disclose a Privacy Policy and comply with it.

If the Company objectively recognizes a User's opinion or complaint as justified, it shall process it promptly; if immediate processing is difficult, the Company shall notify the User of the reason and schedule.

The Company shall comply with obligations prescribed by applicable laws.

The Company complies with applicable laws, including the Information and Communications Network Act and the Personal Information Protection Act, to protect Users' personal information.

The Company posts its Privacy Policy on the Service's initial screen (with details available via linked pages).

The Company may, where required by law before a purchase contract, collect minimal specific personal information for identity verification.

The Company bears obligations as an intermediary for personal information entered for consultation requests, payments, and on-site payments according to its Privacy Policy; Users are responsible for reviewing each Affiliate's privacy policy, and the Company is not liable for disadvantages from a User's failure to do so.

The Company may provide personal information to third parties within the scope permitted by law, including:

• Requests from investigative or other government agencies;
• Information protection tasks, including verification of legal/Terms violations; or
• Other cases required by law.

The Company may, with User consent and pursuant to law, collect additional personal information for service improvement and introduction of services to Users.

In principle, the Company approves Service use for authenticated Users to the extent there are no operational or technical impediments.

Approval may be withheld or restricted if:

• The User information is not true;
• The purpose of use violates laws or public order/morals;
• The Service is sought to be used for fraudulent purposes;
• There is abnormal use for profit-seeking purposes;
• The User is deemed to have a particular relationship with a competitor providing the same or similar services; or
• There are other significant reasons (including past legal/regulatory violations).

Approval may be reserved until reasons such as facility shortage or technical issues are resolved.

If the User is a minor, the Company may restrict or withhold approval in accordance with each service guideline.

If a reason in Paragraph 2 is discovered after access is granted, the Company may revoke approval.

The Company provides only an intermediary platform for consultation requests, payments, and on-site payments and does not provide or guarantee the results of medical/beauty care services provided by Affiliates. Issues arising from services provided by Affiliates shall be resolved between the User and the Affiliate.

Unless otherwise provided by law, the Company has no obligation to intervene in disputes between Users or between a User and a third party and is exempt from liability for damages arising therefrom.

The Company is not responsible for the reliability or accuracy of any information, materials, or facts posted by Users, nor for civil or criminal liability arising from copyright infringement or defamation.

The Company has no obligation to pre-screen or continuously monitor Posts and assumes no responsibility for the results.

The Company is not liable for failure or delay to provide the Service due to force majeure, including natural disasters, war, terrorism, government regulation, changes in laws/policies, widespread epidemics, power/communication failures, or cloud service outages.

The Company is not liable for interruptions caused by the User (device errors, network issues, poor management of Authentication Means, etc.).

Absent willful misconduct or gross negligence, the Company and its officers, employees, and agents are not liable for:

• Damages arising from false or inaccurate User information;
• Personal damages during access/use of the Service;
• Illegal access to or use of the server by third parties;
• Illegal interference with transmissions to/from the server by third parties;
• Viruses, spyware, or other malicious programs illegally transmitted/distributed by third parties;
• Errors, omissions, or destruction of transmitted data; or
• Civil/criminal liabilities arising from defamation or other illegal acts during registration/use.

Liability Cap: To the maximum extent permitted by law, even if the Company is found liable, the Company's aggregate liability shall be limited to the amount the User actually paid to the Company for the Service in the three (3) months preceding the event giving rise to the claim (or KRW 100,000 if no amounts were paid).

Disclaimer of Certain Damages: The Company shall not be liable for lost profits, loss of business, loss or corruption of data, or any special, indirect, incidental, punitive, or consequential damages, even if advised of the possibility thereof.

The Company may notify Users via in-Service messages, email, SMS/LMS, or push notifications.

Notices to an unspecified number of Users may be substituted by posting on the Service notice board for at least seven (7) days.

If notice cannot be delivered due to a User's failure to update contact information or other reasons attributable to the User, the notice shall be deemed duly given.

The Service provided to Users includes the following (details are subject to the Operating Policy and may change via development or partnerships):

• Information on goods or services (including medical/beauty-care information);
• Support for purchases, cancellations, and refunds between Users and Affiliates;
• Other services determined by the Company and Affiliates;
• Community-type services for information sharing among Users.

The Service is, in principle, provided 24/7. The Company may designate separate service hours for specific segments and will notify Users in advance.

The Company may temporarily suspend the Service due to maintenance, replacement, malfunction of equipment, communication interruptions, or significant operational reasons. The Company will notify Users in accordance with Article 13; if prior notice is not possible, notice may be given afterward.

The Company may conduct regular maintenance necessary for Service provision and will announce the schedule on the Service screen.

The Company may modify, suspend, or change all or part of the Service due to significant operational or technical needs; unless otherwise required by law, no compensation is provided for changes/suspensions of free portions of the Service.

If Service content, usage methods, or service hours change, the Company will post the reason, details, and effective date in advance.

Users may request purchases or payments through the Service; the Company will clearly provide:

• Search and selection of goods/products;
• Modification/confirmation of personal information (name, mobile number, email, address);
• Information on Terms, payment cancellation, withdrawal/modification of purchase, limits on withdrawal (including cancellation fees and other costs);
• Agreement to the purchase request and confirmation of goods/products;
• Selection of payment methods and other purchase information; and
• Notice that the Company acts as a telecommunications sales intermediary and is not a party to the sale under the Act on Consumer Protection in Electronic Commerce.

If personal information of a buyer must be provided/entrusted to a third party, the Company shall obtain consent at the time of the actual purchase request (not at authentication). The Company will specify the items provided, recipient, purpose of use, and retention/use period. Entrusted processing shall follow applicable laws.

The Company may refuse or terminate acceptance of a purchase/payment request if:

• There are false statements, omissions, or errors;
• A minor purchases goods/services prohibited by the Youth Protection Act;
• The purchase appears to be for resale (including failure to provide proof of personal consumption when requested);
• Payment methods are disguised (e.g., card-cracking);
• There are continued attempts at fraudulent transactions to obtain coupons or Points;
• Acceptance would materially hinder the Company's technology/operations;
• The request violates applicable laws; or
• The treatment service's period is unspecified or exceeds twelve (12) months such that completion is unclear.

The purchase contract is formed when the User receives the receipt-confirmation notice under Article 13(1).

The Company's acceptance includes information regarding confirmation, corrections, or cancellations of the purchase request.

If a minor concludes a purchase contract without the consent of a legal representative, the minor or legal representative may cancel it.

The Company does not intervene in any payment of medical fees, etc., between Users and Affiliates.

Payments for goods purchased in the Service or for items from Affiliates may be made by any available means below, and neither the Service nor Affiliates may charge additional fees on top of the price of goods/services due to the User's chosen payment method:

• Debit/credit cards, Naver Pay, Kakao Pay, and similar card payments;
• Payments through external PGs using Points/discount coupons;
• Other electronic payment methods.

The Company may allow combined use with other payment methods in accordance with procedures and conditions set by the Operating Policy.

Upon a User's purchase request, the Company shall notify the User of the purchase request and payment confirmation ("Payment Confirmation Notice").

A User receiving the Payment Confirmation Notice may immediately request changes or cancellation if there is a discrepancy in intent; if requested before voucher issuance, the Company shall promptly process it. If payment has already been made, Article 24 (Withdrawal of Subscription) applies.

Vouchers are non-transferable and may only be used by the purchasing User; this is provided in the Payment Confirmation Notice.

The Payment Confirmation Notice may be sent via SNS linked to the User's contact; data charges may apply depending on the User's communication environment or plan.

Goods purchased via the Service may be used after completing identity verification at the Affiliate or its designated locations.

Users may receive services only within the valid period specified in the individual sales conditions; email, text messages, or similar receipts are not a substitute for identity verification and may not be transferred or pledged. (Business Users may be restricted from purchasing certain products.)

Conditions for use, cancellation, and refunds of goods subject to this Article shall follow these Terms and the Operating Policy; Users must review the details on the website/app and any individual precautions (conditions of use) and use the goods accordingly.

Users may use on-site payments at the Affiliate or a designated location after completing identity verification.

On-site payments are available only at the Affiliate.

The Company may modify, change, or terminate all or part of the on-site payment service if necessary for operation or improvement. For changes to free services, no separate compensation is provided unless required by law.

Conditions for use, cancellation, and refunds for vouchers/services subject to this Article shall follow these Terms and the Operating Policy; Users must review the website/app information and any individual precautions and use the product accordingly.

The Company may grant discount coupons to Users in accordance with the Operating Policy.

Users may use discount coupons together with other payment methods during external PG payments under the procedures and conditions set by the Operating Policy.

Details on the issuance and use of discount coupons are governed by the Operating Policy and will be announced through the Company's channels or Service.

Users cannot use discount coupons directly at clinics in person; coupons may be used through the on-site payment service provided by the Company after an in-person consultation at an Affiliate.

Discount coupons cannot be redeemed for cash and will expire upon the lapse of the usage period or termination of the usage relationship. The Company does not compensate for expired coupons unless due to the Company's fault.

For withdrawals (purchase cancellations), refunds are processed in accordance with the Operating Policy.

Users may use discount coupons only for their own transactions and may not sell, transfer, or engage in equivalent acts.

If a User violates the Terms or engages in fraudulent/abusive practices, the Company may prohibit the use or revoke the coupons.

The Company may grant Points to Users based on Service use under the Operating Policy.

Users may use Points with other payment methods during external PG payments under procedures and conditions set by the Company's policies.

The details regarding the granting and use of Points are governed by the Operating Policy and will be announced through the Company's channels or Service.

Points cannot be used directly offline; they are usable only within the Service.

Points are deducted on a first-in, first-out basis.

Points cannot be withdrawn as cash and expire upon the lapse of the usage period or termination of the usage relationship; the Company does not compensate for expired Points unless due to the Company's fault.

For withdrawals (purchase cancellations), Point refunds follow the Operating Policy.

Users may use Points only for their own transactions and may not sell, transfer, or engage in equivalent acts.

If violations, fraud, or abuse are found, the Company may restrict use or reclaim Points.

If a purchased treatment voucher cannot be used due to an Affiliate's closure or suspension, the Company shall promptly notify the purchasing User and, if pre-payment was received, refund or take necessary measures within three (3) business days from the date of receipt.

If a sale cannot proceed because pre-set conditions (e.g., minimum participants) are not met by the Affiliate, the Company shall promptly notify the User and refund the payment within three (3) business days under the Operating Policy.

If the User requests a refund within 360 days of purchasing a pre-paid voucher, the Company will refund the full purchase amount.

For on-site payments, the Affiliate's refund rules apply first.

Other refund matters follow the Framework Act on Consumers and the Consumer Dispute Resolution Standards (Korea Fair Trade Commission Notice).

A User who has entered into a contract to purchase a voucher for the "Pre-Payment Service" or for the "On-Site Payment Service" may withdraw in accordance with the Act on Consumer Protection in Electronic Commerce from the date the contract document is received (or, if provision of the voucher is later, from the date the voucher is supplied or supply begins).

• For the Pre-Payment Service, withdrawal is permitted within 360 days from the payment date.
• For the On-Site Payment Service, the Affiliate's refund rules apply.

Returns/exchanges are not allowed where:

• The voucher is lost or damaged due to reasons attributable to the User;
• The value of the voucher is significantly reduced due to use or partial consumption;
• Provision of the Affiliate's service has commenced (except for divisible services or divisible digital content for the portion not yet provided); or
• Other grounds limiting withdrawal under the Act on Consumer Protection in Electronic Commerce apply.

Notwithstanding Paragraphs 1 and 2, if the voucher or service is different from its advertisement or performed contrary to the contract, the User may withdraw within three (3) days from supply or within thirty (30) days from the date the User knew or should have known the facts.

Where medical fees, etc., are paid by Pre-Payment or On-Site Payment for Affiliate services, cancellation/refunds are determined under the treatment contract between the Affiliate and the User; the Company does not intervene.

Upon return of a voucher used for Pre-Payment or On-Site Payment, the Company shall refund amounts already received within three (3) business days. If delayed, the Company pays default interest at the rate prescribed by law. (If delay is attributable to the Affiliate, the Company is exempt from related damages.)

Where payment was made by credit card or electronic money, the Company shall promptly request the payment provider to stop or cancel billing.

Return shipping/processing costs due to withdrawal shall be borne by the User. The Company will not claim liquidated damages or compensation therefor; provided, however, that if withdrawal is due to inconsistency with advertisements or contract breach, the Company bears the return costs.

The Company may provide various information necessary for Service use via email, letters, SNS, mail, SMS, phone calls, or push notifications.

The Company may post advertisements on Service screens/websites and, with User consent, send advertisements via electronic transmission media.

Users shall not change, modify, or restrict posts or other information related to the Service provided by the Company.

The User who posts content is solely responsible for any violation of the Copyright Act, Information and Communications Network Act, or other laws.

The Company may delete or temporarily restrict Posts without prior notice if they:

• Defame or insult others;
• Violate public order or morals;
• Relate to criminal acts;
• Infringe rights (including copyrights) of the Company or third parties;
• Contain obscene material or links to pornographic sites;
• Are commercial advertisements/promotions without Company approval;
• Concern services not provided by the Company or those of competitors;
• Unjustifiably interfere with the Company's or third parties' business;
• Are false/exaggerated for self-promotion;
• Consist of meaningless characters/symbols;
• Are the subject of third-party rights-infringement complaints;
• Violate applicable laws;
• Constitute comparative advertising between medical practitioners/institutions;
• Constitute unauthorized medical practice or medical advertising; or
• Violate other Company policies or are unsuitable for the board's purpose.

For alleged rights infringements, the Company will take necessary measures under law (e.g., deletion/temporary restriction, notice, objection procedures).

Request for Takedown: neume0808@gmail.com

Copyright in Posts belongs to the User who created them. However, within the fair practice limits under the Copyright Act and for reasonable purposes related to operation, display, transmission, distribution, and promotion of the Service, the Company may use Posts without separate permission. If personal information beyond User ID and nationality is needed, separate consent will be obtained.

• Reproduction, modification, alteration, display, transmission, distribution, and creation of edited works without harming the originality of the work;
• Provision, display, or promotion of Posts to partner companies such as SNS, media, and telecommunications companies.

If the Company intends to use a Post in ways beyond Paragraph 1, it shall obtain the User's prior consent by reasonable means (e.g., phone, fax, email).

If the User terminates use or the Company validly terminates access, the Company may delete any remaining Posts by such User.

If a User violates these Terms or interferes with normal operations, the Company may warn, temporarily suspend, or permanently suspend access in stages.

Notwithstanding the above, the Company may immediately and permanently suspend access for violations of law, including identity theft and payment fraud (Resident Registration Act), provision/operation of illegal programs (Copyright Act/Computer Program Protection Act), illegal communications and hacking, distribution of malicious programs, or exceeding access authority (Information and Communications Network Act).

The Company may restrict use upon discovering:

• False profile registration; theft/trade/provision of IDs, passwords, or personal data;
• Transmission/posting of obscene or privacy-infringing content;
• Harassment/threats or persistent harm to specific Users;
• Unapproved client modifications, server hacking, or altering site/posted information;
• Use of Service-obtained information for publication/broadcasting or provision to third parties for profit without consent;
• Impersonation of Company personnel or intentional Service disruption;
• Posts related to services not provided by the Company or those of competitors;
• Corrective requests by public institutions (e.g., Korea Communications Standards Commission); or
• Other acts violating these Terms or laws.

Conditions and details of restrictions follow the Company's Use-Restriction Policy.

Users may file an objection according to Company procedures; if recognized as valid, access will resume without undue delay.

Where the Company or a User violates applicable laws or these Terms, causing damage to the other party, the responsible party shall compensate for such damage.

If a User's breach of these Terms causes damage to the Company, the User shall indemnify the Company for all losses, including reasonable attorneys' fees.

The liability limitations and caps in Article 12 prevail over this Article.

Copyrights and intellectual property rights in and to the Service belong to the Company (excluding User Posts and works provided under partnership agreements). This includes trademarks, service marks, logos, designs, text, scripts, graphics, and transmission functions between Users.

Users acquire only a limited right to use the Service and do not obtain ownership or copyrights therein; accounts, IDs, and content may not be transferred, sold, pledged, or used beyond personal purposes.

Users may not use, copy, or distribute information obtained through the Service for commercial purposes, including the Company's text, scripts, graphics, and transmission functions, without express permission.

Users must not reproduce, transmit, publish, distribute, broadcast, or otherwise use any information obtained from the Service for commercial purposes (or enable third parties to do so) without prior consent.

These Terms are governed by the laws of the Republic of Korea.

Any disputes arising from or in connection with the Service shall be brought before a court having jurisdiction under the Civil Procedure Act. The court having jurisdiction over the Company's principal place of business may be designated as the exclusive agreed jurisdiction, without prejudice to mandatory consumer protection laws.

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Users may not assign, transfer, or pledge any rights or obligations under these Terms without the Company's prior written consent. The Company may assign its status under these Terms to a third party in connection with a business transfer, split, or merger.

In the event of any inconsistency between translations, the Korean version shall prevail.

Program Description: By providing your mobile number and opting in, you agree to receive transactional text messages from Neume. These messages are limited to account verification codes, reservation confirmations, appointment reminders, and essential service updates.

Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number from which you received the message. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help: If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can get help directly at support@neume.co.

Rates & Frequency: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies based on your interaction with the service (e.g., one message per reservation request).

Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Neume does not send marketing or promotional text messages.

These Terms take effect on October 1, 2025.

Date of announcement: October 1, 2025 / Effective date: October 1, 2025.

The Neume Service is subject to the laws of the Republic of Korea.